In today’s consumer-directed world, nothing impacts healthcare revenue cycle performance more than proper bill presentment. The formula is simple: When providers improve patient invoice response, they accelerate patient collections.
“There’s no other industry that has a more complicated billing process than healthcare,” says High Cotton Vice President Griffin McGahey. “Making billing easy to understand for patients and removing roadblocks to payment are an ongoing struggle for providers.”
Healthcare Statement Design
Plain and simple, patients won’t pay what they don’t understand. If a billing statement is confusing or hard to read, they set it aside. By contrast, patient-friendly statements are simple, logical and easy to read. Just as important, they present transactional information in a format that takes into account how the brain processes information and where the eye goes on a page.
Patient-centered communications invite payment — not questions.